Contract Customer Success Manager

وصف الشركة

المسمى الوظيفي

Customer Success contractor to manage customer requests, provide support, and facilitate onboarding calls as the company continues to expand its customer base.

Responsibilities
• Triage and respond to customer tickets via email and Zoom
• Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few
• Identify complex issues and escalate to our technical support teams as appropriate
• Advise on strategy and best practices
• Facilitate topic-focused onboarding calls and one-off support sessions as needed

المهارات
• 2 years in Customer Success or Technical Account Management 
• Comfortable communicating with customers via email and video calls
• Comfortable reading API docs, building logic flows, and support integrations by troubleshooting root causes
• Familiarity with marketing automation platforms