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AI Agent Ops Specialist

YUPRO Placement

New York, NEW YORK, United States
عقد, شريك
وظيفة عن بعد: نعم
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Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: YUPRO Placement

المسمى الوظيفي

AI Agent Specialist
Location: Remote
Schedule: Monday–Friday, 8:30 AM – 4:30 PM ET

About this Position
Join a fast-paced, innovative team and help shape the future of AI-powered customer support. In this role, you will work on optimizing and maintaining AI tools such as chatbots, voice bots, and agent-assist technologies to improve customer experience. If you enjoy blending strategy with hands-on technical work, this position offers the opportunity to directly impact the way customers interact with cutting-edge AI systems.

Job Responsibilities

  • Maintain and enhance AI agent workflows to improve accuracy, containment, and customer satisfaction.

  • Investigate, test, and update AI experiences using platform data and tools.

  • Collaborate with content, operations, and engineering teams for timely updates.

  • Partner with QA to identify trends and prioritize optimizations.

  • Troubleshoot system errors or broken intents and coordinate fixes with vendor and engineering teams.

Job Skills/Requirements

  • 2–3 years of experience in customer service operations, AI-driven support, or support content strategy.

  • Knowledge of trending AI technologies and their applications in customer service.

  • Strong analytical skills with the ability to turn data into actionable recommendations.

  • Excellent communication skills and ability to work across cross-functional teams.

  • Self-starter comfortable in a fast-paced, evolving environment.

Additional Information

  • Remote role with minimal travel

  • Contract position with potential for extension or full-time conversion 

  • Opportunity to work with innovative AI technologies and contribute to high-impact projects.

Pay Range
$30–$35/hour

YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.

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