Information Technology

IT Helpdesk Technician

RRS Group & Co.

Mexico City, Mexico City, Mexico
Full-time, Entry Level
Remote: Yes
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Company Description

The RRS Group, and its affiliated entities (collectively, “RRS”) have provided real estate development and related services to investment-grade clients for decades. Our expertise encompasses site acquisition, architectural design, and development management for commercial office and industrial properties.

Through an integrated service model, RRS delivers comprehensive enterprise solutions that address every phase of the building lifecycle. In addition to technical excellence, we offer strategic consulting in marketing, financial planning, and facility management ensuring that every project achieves its highest potential in performance, value, and sustainability.

 

Commitment to Community

For over two decades, RRS has maintained a strong commitment to the communities we serve. This commitment is further advanced through the RRS Making Lives Better Foundation, which provides meaningful support and resources to individuals and families in need. The Foundation reflects our belief that corporate success carries a responsibility to contribute positively to society and to improve the quality of life in the regions where we operate.

 

Our Core Values

Integrity | doing the right thing when no one is watching and acting with uncompromising honesty. We believe in maintaining lasting relationships based on honesty, consistency and the highest ethical standards. This creates credibility in our personal and professional relationships.

Caring | showing concern, empathy and compassion for others, ourselves, and our environment. Our care shows itself in our commitment to “safety first” in all we do. We encourage each other to be the best and hold each other accountable. We help those in need, contribute to the communities in which we work and develop creative ways to be responsible with our resources.

Integration | working unselfishly toward common goals across disciplines, teams, departments and regions. Our collective contributions are greater than our skills. We will be transparent and understand each other’s expertise to provide the most value when delivering our services to one another and our clients.

Innovation | developing new ideas and applying the solutions that differentiate us in valuable ways. We are not comfortable with the status quo. We remain accountable for continuous improvements in our results because we do not consider innovation an end in itself. We maintain an environment where we foster new ideas and encourage changes that help us improve.

            If you share these core values, we have the right opportunity for you

 

Application Submission deadline: May 14, 2026

 

Submit your application through our official career site: https://www.myrrsgroup.org/careers/

Job Description

As the go-to tech hero, the IT Helpdesk Support role is all about solving problems, saving the day, and keeping our digital world running smoothly. From troubleshooting tech issues and managing system access to making sure new hires are set up for success, you're at the heart of a smooth IT experience. You'll play a key role in delivering top-notch support to employees, all while diving into exciting IT projects, sharpening your skills, and keeping our documentation sharp and up-to-date. Every day brings something new—and you're the one who makes it all work like magic.

What You'll Do

You’ll be part of a team that gets things done, works with purpose, and takes pride in the results. Your day-to-day responsibilities may include:

  • 365 Administration
    • Manage user mailboxes, distribution lists, and shared mailboxes
    • Implement and manage MFA for users to enhance security.
  • Access Provisioning
    • Manage provision access for all company applications, ensuring users have the appropriate permissions.
    • Maintain records of access levels and update them based on role changes or organizational requirements.
  • Onboarding New Hires
    • Coordinate the onboarding process, ensuring all IT requirements are set up for new hires.
    • Configure and prepare new and existing PCs for deployment, ensuring all software and configurations meet company standards
  • Software Support
    • Install, update, and troubleshoot software applications as needed.
    • Ensure all software licenses are managed and compliant with company policies.
    • Provide support and training for end users on the effective use of software applications.
  • Helpdesk Support
    • Triage/Assignment
      • Triage incoming helpdesk tickets and assign them based on priority and expertise needed.
      • Monitor ticket queues and escalate issues as needed to ensure timely resolution.
    • L1–L2 Tickets
      • Resolve Level 1 to Level 2 support tickets, ranging from basic troubleshooting to more complex IT issues.
      • Escalate Level 2 problem tickets and Level 3 tickets as needed.

Job Qualifications

What You Bring

You’re someone who wants to learn, grow, and contribute to building renewable infrastructure. Successful candidates typically bring:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • 1–3 years of experience in IT support or helpdesk roles.
  • Familiarity with Microsoft 365 administration, including Exchange, MFA, and user provisioning.
  • Working knowledge of IT hardware, Windows OS, and common enterprise software.
I'm Interested