Call Centre Agent

Company Description

Job Description

About You:

We’re looking for a Customer Service professional with:

• At least 1 year of experience in Customer Service
• At least 1 year of experience in a Contact Centre (preferred)
• Excellent communication & problem-solving skills
• Ability to stay calm & think fast in urgent situations
• Strong teamwork, adaptability, and attention to detail
• Commitment to growing your career with AA Ireland
• A strong work ethic & results-driven mindset

Your Role as a Customer Service Agent:

• Assist Members & customers with roadside breakdown assistance
• Deliver excellent customer service, meeting KPIs and performance targets
• Create a positive first impression by being professional, friendly & helpful
• Handle objections & resolve issues, escalating complex cases when needed
• Contribute to process improvements and team success