Admissions Representative

Company Description

Job Description

The Executive Admissions Representative engages with students in a consultative conversation, seeking to understand their objectives and by providing the right solutions to help them reach their goals. The Executive Admissions Representative will also work with students to provide guidance through the enrollment process up to and including required documents, transfer credit awards, degree plan navigation, payment options, and matriculation at the start of their session. The success of our student’s future starts with the Executive Admissions Representative who will guide our students on a path to achievement!

Responsibilities:
• Acts as the first point of contact for prospective students considering enrollment.
• Engages prospective students via phone and email.
• Demonstrates sensitivity and ability to effectively relate to and work with prospective students from diverse backgrounds.
• Conducts consultative conversations with prospective students to assess needs and showcase the benefits of education.
• Meets and exceeds targeted goals and metrics as provided by department leadership.
• Acts as a concierge, connecting students to the appropriate departments for document collections, registration, funding, transfer credit, and degree solutions.
• Provides regular follow-ups to prospective students promptly and efficiently, utilizing phones and other electronic means.
• Evaluates academic records and documents of prospective students for admission.
• Manages and updates prospective student information in Customer Relationship Management (CRM) and other software applications.

This is a remote position that requires a high-speed Internet home connection and a dedicated workspace.

Requirements:
• 1+ years of online admissions experience working with adult students in a sales oriented/consultative focused role with a track record of meeting and/or exceeding metrics.
• Self-driven and comfortable making multiple outbound calls per day (high volume) to generate interest, qualify students and drive the enrollment process
• Excellent verbal and written communication skills with a strong phone presence
• Passion and enthusiasm for helping and empowering others to succeed.
• Demonstrated ability to succeed as an individual contributor that can meet deadline