Customer Service Administrator

Company Description

Job Description

We are looking for a Customer Service Administrator to join a well-established business to support their busy and growing team.

This varied role would suit an organised administrator with strong customer service skills who enjoys working in a fast-paced environment and building positive relationships with customers and colleagues.

The Role

This is a varied administration role supporting a busy team who are managing multiple projects.

You will be responsible for coordinating appointments, managing resident communications, maintaining accurate records and producing reports to support the smooth delivery of projects.

This role would suit someone who enjoys administration, has strong organisational skills and takes pride in delivering excellent customer service.

Key Responsibilities

• Maintaining accurate records, databases and communication logs
• Updating trackers and project information
• Monitoring appointments, cancellations and access requests
• Recording and tracking enquiries and complaints
• Producing weekly and monthly reports
• Supporting project mobilisation and administration
• Preparing meeting agendas, minutes and action logs
• Managing diaries and supporting scheduling activities
• Providing general administrative support to the wider team

About You

We are looking for someone who:

• Has previous administration experience
• Has excellent communication skills, both written and verbal
• Is highly organised and able to manage multiple tasks
• Has strong attention to detail
• Is confident using Microsoft Office, including Word, Excel and Outlook
• Can work well independently and as part of a team
• Enjoys providing excellent customer service
• Remains calm and professional when dealing with enquiries or complaints

What's on Offer?

• Salary depending on experience
• Ongoing training and development
• Friendly and supportive team environment
• Long-term career opportunities within a growing business

If you're an organised administrator with excellent customer service skills and are looking for your next opportunity, we'd love to hear from you.