Customer Care/ Sales Support Representative

Company Description

Job Description

We are seeking a motivated and empathetic Customer Care, Sales Support Representative to join our team. The ideal candidate will be a compassionate communicator who is passionate about supporting our community and our mission to enhance the quality of life through innovative health initiatives. You will be the first point of contact for our users, playing a crucial role in representing our organisation's values and providing outstanding support.

Why You’ll Love Working Here

· Supportive, experienced team that’s got your back

· Fun, positive culture that values humor, teamwork, and personal growth

· Opportunities to learn, grow, and make an impact on our customers’ success

What You’ll Do

· Be the friendly first point of contact for customers by phone, email, and chat

· Collaborate with drivers, sales reps, warehouse staff, and office teammates to get

the job done right

· Help new customers get set up and comfortable with our services

· Follow up to ensure customer satisfaction

· Troubleshoot and resolve issues with a problem-solving mindset

· Stay up to date on our products and share your knowledge

What We’re Looking For

· Strong communication and people skills

· Ability to multitask and manage time in a fast-paced environment

· Proficiency with Windows, Excel, and PDF tools (and quick to learn new software)

· Detail-oriented, independent, and able to keep calm under pressure—bonus points for a great sense of humor

Benefits:

· 401(k)

· Dental insurance

· Health insurance

· On-the-job training

· Paid time off

· Vision insurance