Client Support Specialist- Billing – Remote

Company Description

Job Description

Client Support Specialist. This person will share responsibility with the team for responding to queries from clients and providing general support with billing questions, coordinating with the provider support team, and helping to troubleshoot issues.

We are looking for someone with a collaborative nature who is focused on clients and passionate about removing barriers to get clients the help they need. Must be able to work independently with a sense of urgency to manage day to day tasks.

Responsibilities
• Responsible for acting as a billing liaison between clients and company, resolving customer queries via phone and email while meeting productivity goals
• Follow up on returned claims, among other billing responsibilities
• Keep clients informed of billing and payment status
• Collaborate with internal billing teams and customer success as needed to resolve client cases
• Troubleshoot issues related to client accounts and collaborate with provider team to complete steps necessary to use health plan benefits
• Collaborate with technical teams to identify bugs and improve the client/provider experience
• Ability to work on a scheduled shift and holidays

Qualifications
• 1+ years experience in billing customer service
• Experience in healthcare and/or medical billing a plus
• Experience in billing setting in bank reconciliation, payment posting, ability to read and understand EOBs helpful
• Excellent attention to detail
• Excellent written and verbal communication skills